Request an Exchange
Submit your exchange request below and our team will arrange a replacement for you.
Contact Us Before Sending the Item Back
Do not ship any item before receiving authorisation from our team. Submit this form or call (070) 140 7077 and wait for our confirmation first.
01
Submit Request
Fill in this form with your order and exchange details.
02
Get Authorisation
We review and confirm your exchange eligibility.
03
Ship Item Back
Send the original item using our provided instructions.
04
Replacement Sent
Your new item is dispatched once we receive and inspect the original.
Important Notes
Exchange Conditions
Please review these conditions before submitting your request:
- Exchange requests must be raised within 7 days of receiving the item.
- Items must be in original, unused condition with all packaging and tags.
- Exchanges are subject to stock availability. If unavailable, a refund or store credit will be offered.
- Exchanges are only accepted for defective, damaged, or incorrectly delivered items.
- You must not send any item back before receiving written authorisation from Xora.
Please note: If the item you want to exchange for is out of stock, we will contact you with alternative options including a full refund.
Exchange Request Form
All fields marked with * are required. We will respond within 1–2 business days.
Need Help?
Prefer to Call Us?
Our team is available on weekdays during working hours. Have your order number ready before calling.
Contact Xora
Ethinimaladeniya, Gampolawatta, Gampola
Weekdays: 8:00 AM – 9:00 PM