Terms & Conditions
Please read these terms carefully before using xora.lk. Effective date: 1 October 2026.
Acceptance of Terms
By accessing or placing an order through xora.lk, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to any part of these terms, please do not use our website or services.
These terms apply to all visitors, users, and customers of Xora. We may update these terms from time to time, and your continued use of the site after an update means you accept the revised terms.
About Us
The website xora.lk, trading as Xora, is owned and operated by Netspace Global (Pvt) Ltd, a private limited company registered in Sri Lanka under the Companies Act No. 7 of 2007 (Company Registration No. PV00375583).
Registered office: No. 488, Ethgala, Gampola, 20500, Sri Lanka.
In these terms, "Xora", "we", "us" and "our" refer to Netspace Global (Pvt) Ltd.
Orders & Payments
All orders placed on xora.lk are subject to acceptance and availability. We may refuse or cancel an order, for example when an item is out of stock or a payment cannot be verified. If we cancel an order you have already paid for, we will refund the full amount.
- You must be at least 18 years of age to place an order.
- All prices are listed in Sri Lankan Rupees (LKR). Applicable taxes are included where required by law.
- We accept Cash on Delivery (COD) and selected online payment methods.
- A 10% discount is available for one-time payments and COD orders where shown at checkout.
- Prices may change from time to time. The price shown when your order is confirmed is the price you pay.
- In the event of a pricing error, we will notify you and you may choose to reconfirm or cancel the order.
Delivery & Shipping
We deliver island-wide across Sri Lanka. Estimated delivery times are as follows:
- Express Delivery: 1–3 business days
- Normal Delivery: 3–7 business days
It is your responsibility to provide a complete and accurate delivery address. Xora will not be responsible for failed deliveries due to incorrect address information provided by the customer. Please check your order on delivery and report any visible damage to us promptly.
Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our full Returns & Exchanges Policy.
- Products must be returned in original, unused condition with all original packaging, accessories and documentation.
- Return requests must be raised within the return window specified in our Returns Policy.
- Refunds will be processed once the returned item is received and inspected.
- Opened software, items with broken seals or hygiene-sensitive items (such as earphones), and items marked non-returnable on the product page are not eligible for change-of-mind returns.
- Items that are faulty, damaged, or different from what you ordered are handled under the Warranty & Defective Items section below.
Warranty & Defective Items
Electronic products sold on xora.lk carry the warranty period stated on the product page or your invoice. Where no warranty is stated, the product is covered against defects present at the time of delivery.
- If an item arrives faulty, damaged, or not as described, contact us as soon as possible with your order number and photos or a short video.
- We will repair, replace, or refund the item, depending on the circumstances and availability.
- Warranty does not cover damage caused by misuse, liquid damage, unauthorised repairs, or normal wear and tear.
- Keep your invoice and original packaging, as they may be needed for warranty claims.
Product Information
We make every effort to display products as accurately as possible. However, actual colours, sizes, or packaging may slightly differ from what is shown on screen due to monitor calibration or photographic conditions.
While we work to keep product descriptions and specifications accurate, errors can occasionally occur. We reserve the right to correct any errors and update information at any time. If a correction affects an order you have placed, we will contact you before dispatch.
Limitation of Liability
To the extent permitted by law, Xora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the value of the goods purchased.
We are not responsible for any loss or damage caused by events beyond our reasonable control, including but not limited to natural disasters, civil unrest, or carrier failures.
Nothing in these terms limits your rights as a consumer under the Consumer Affairs Authority Act, No. 9 of 2003, or any other applicable law.
Privacy
Your privacy is important to us. The personal information you provide is used only to process your orders, communicate with you, and improve our services. Please refer to our Privacy Policy for full details on how we collect, use, and protect your data.
Governing Law
These Terms & Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any dispute arising from them will be subject to the jurisdiction of the courts of Sri Lanka.
Changes to Terms
Xora may revise these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Orders already confirmed are not affected by later changes. We encourage you to review this page periodically.
Contact Us
If you have any questions about these Terms & Conditions, please reach out to us through any of the channels below.