Privacy Policy
How we collect, use, and protect your personal information at xora.lk.
Information We Collect
When you interact with Xora, we may collect the following types of personal information:
| Type | Details | Purpose |
|---|---|---|
| Identity | Name, username | Account creation, order processing |
| Contact | Email address, phone number | Communication, delivery updates |
| Location | Delivery address | Shipping and logistics |
| Transaction | Order history, payment method | Order fulfilment and records |
| Technical | IP address, browser, device type | Site security and analytics |
| Usage | Pages visited, time on site | Improving user experience |
How We Use Your Information
Xora uses your data only for legitimate purposes directly related to providing you with our services:
- To process and fulfil your orders
- To communicate order confirmations, updates, and delivery status
- To respond to your enquiries, complaints, or support requests
- To improve our website, products, and customer experience
- To send promotional offers and updates (only with your consent)
- To comply with legal obligations
We will never sell your personal data to third parties for their own marketing purposes.
Sharing of Information
We may share your information with trusted third parties only as necessary:
- Delivery partners – to ship your orders to your address
- Payment processors – to securely handle transactions
- Analytics providers – to understand how our site is used (anonymised data)
- Legal authorities – if required by law or to protect our rights
All third parties we work with are required to respect the security of your data and treat it in accordance with applicable laws.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our website uses SSL encryption to secure data transmission.
While we strive to protect your information, no method of internet transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Third-Party Links
Our website may contain links to external sites. Xora is not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any third-party site you visit.
Your Rights
You have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Object
Object to processing of your data for marketing purposes.
To exercise any of these rights, contact us at info@xora.lk.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.
Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date. We encourage you to review this policy from time to time.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: